By: Chief Operating Officer Mark Brown, Federal Scholar Help
You might have heard that modifications are arriving to education loan servicing, and that is true.
But, there’s you don’t need to panic. Your loan servicer won’t be changing this present year.
In reality, well before your loan servicer changes, we’ll keep in touch with you. We’ll make certain you have actually a lot of advance notice, we’ll explain exactly exactly exactly how your loans will be serviced in the years ahead, and we’ll make fully sure your account transfer can be as seamless as you are able to.
Being a point in fact, we’ve attempted to make each of your experiences with federal pupil help better. Federal scholar help (FSA) launched the second Gen FSA effort to carry the federal pupil help experience in to the twenty-first century and enhance the way you — pupils, moms and dads, borrowers, and schools — communicate with our programs. Things we’ve done include making the complimentary Application for Federal scholar help (FAFSA®) kind easier to access and complete and making it simpler you helpful tools and resources, such as the PSLF Help Tool and Loan Simulator for you to manage your federal student loans by giving.
The items we’re doing are addressing your discomfort points because of the federal pupil help programs. A very important factor we’ve heard that it can be confusing knowing where to go or who to call for information you can trust when you need it from you is.
That’s why a huge the main work we’re doing for your needs is offering loan servicing a makeover. Did you know now, as opposed to calling certainly one of nine loan servicers, you simply need to phone 1-800-4-FED-AID to have your call routed in to the right spot? That’s only the start!
Early in the day this thirty days, we awarded agreements for some organizations which will be in charge of a myriad of connection with you, including responding to any kind of telephone telephone phone calls, delivering e-mail communications, participating in chats, and responding to social media marketing inquiries. The businesses will also process the an incredible number of forms our clients and postsecondary schools distribute every year.
The task included in the newly granted contracts includes a lot more than responding to loan servicing-type concerns; it is for what you can think about associated with student that is federal, such as for example FAFSA concerns, questions regarding funds, and concerns from school funding specialists from schools all over the world.
Despite the fact that we awarded the agreements, these organizations won’t begin doing this work straight away. We’ve got to first place the tools, technology, and trained in destination to make sure you get the answer that is right every relationship.
To ensure there’s no interruption along with your loan that is current servicer we’ve caused it to be feasible to give the servicing work with Fed Loan Servicing (PHEAA), Great Lakes, Navient, and Nelnet through as well as CornerStone, Granite State – GSMR, HESC Edfinancial, MOHELA, and OSLA Servicing through.
If the time comes to transition your bank account in to the upcoming Gen environment, you’ll accept email messages, messaging on social media marketing, and a broad selection of other communications in what to expect and just how to continue to control your bank account.
For the time being, there’s no effect to how your federal student education loans are serviced.
You really need to continue steadily to see Student help and follow us on FAFSA therefore the Federal scholar help Twitter web page for the most-trusted information on your federal figuratively speaking.
Mark Brown may be the chief officer that is operating of scholar help. He’s a proud grad of Tuskegee University, where he received student www.getbadcreditloan.com/ aid that is federal. Mark can be an advocate for quality and education that is accessible all. Follow him on Twitter.
